Inn-telligence took over the management of Astors Belgravia in May, 2017. Astors Belgravia was formed when the owner acquired and merged two previously independent hotels – Astors Hotel Victoria and Park Avenue Belgravia.
The owner needed a management company that could handle the details of the merger and the change of name as seamlessly as possible. The challenge was to manage a smooth transition for the owner and the employees whilst tackling needed improvements to the all areas of the operation including the introduction of new internal structures.
Within four months of take over, revenue was increased by 15% over the previous year’s performance. Customer loyalty has been encouraged by the introduction of recognition and rewards, an important initiative for a hotel with potential repeat business from local businesses.