The Inn-telligence Team
Managing Director Penny was the driving force behind the development of the B+B brand concept. She delivers sustainable solutions to address hotel operational issues, and designs and directs implementation processes for hotel development opportunities. She also manages the disciplines required to provide effective Management Contracts Before co-founding inn-telligence, Penny had extensive international executive experience with Raffles and Swissotels, undertaking projects in UK, Continental Europe, Asia, The Americas and Egypt. Penny’s Hotel Experience Summary: click here Penny’s Personal CV: click here
Partner Previously President of Swissôtel Hotels & Resorts with a portfolio of more than 40 hotels, Meinhard brings a depth of experience and knowledge in international hotel operations development and operations.
As President of Swissotels, Meinhard had 7000 colleagues worldwide, with a turnover of approx USD 970 m. One of his primary responsibilities was owner relationships and Brand representation in various communities around the world.
Before his role with Swissôtel Hotels & Resorts, Meinhard was Vice President, Europe, for Scotts Holdings Ltd. a Singapore based public company, where he was responsible for developing and acquiring serviced apartments and all-suite hotels. email.
Finance Director Kate has worked in either finance or hotels for 36 years. Starting her working life in banking, she went on to work in hotels before returning to the finance world, where she trained and qualified as a Group Treasurer. Her interest and enthusiasm for hotels remained, and after 18 years of working for multi-national companies she returned to the hotel industry to work in hotel management where her financial acumen was a great asset. Kate joined Inn-telligence Ltd in 2007 and now combines her financial expertise and operational experience in the role of Finance Director. email.
HR Director Karen is responsible for all the Human Resources functions and initiatives within Inn-telligence and for the hotels within the portfolio. Before joining Inn-telligence Karen played a major role in setting up and developing comprehensive human resources and recruitment procedures for an independent Residential Special School. This project had to withstand rigorous inspections by the appropriate authorities and required a high level of accuracy and structure. Prior to this Karen worked as a senior PA for the Anglo-Dutch company Reed Elsevier for two of their companies, Reed Business Information and Bowker Saur.
Karen’s current role draws on her key strengths which include organisational skills, attention to detail and a strong sense of what is fair. Whilst part of her role is to make sure that we keep up-to-date with employment legislation and follow correct procedures, Karen is also a people’s person. She believes our employees are our most valuable asset, so not only is she there to support and guide our General Managers with the challenges of HR, it is also important to her that all our employees feel supported and listened to should the need arise. email.
Ahmed El Makkawy
Commercial Director Ahmed has held several senior commercial roles with global hotel brands such as Hilton Hotels, IHG, Carlson Rezidor and Guoman & Thistle Hotels. He has been responsible for leading teams with the objective of executing holistic and innovative plans in order to deliver expected levels of performance, including revenue management and profit maximization. With an excellent command of several key languages, Ahmed is a strategic thinker which, combined with his international experience, allows him to quickly assess the commercial needs of a business and implement effective sales and marketing solutions. email.
Group Director of Sales & Marketing Charlotte Hall worked in Australia for ten years in the media and FMCG sectors before returning to the UK to take her first foray into hospitality – working part-time whilst completing her marketing degree.
Her love of hotels led to a career of over twenty years in hospitality, working a comprehensive range of businesses from small Inns to five star hotels. She has been involved in all aspects of Sales and Marketing Management from strategic planning to opening new hotels.
Before joining Inn-telligence she spent fourteen years with the twice Catey award winning Shire Hotel Group increasing her knowledge as Director of Sales, managing global agency and corporate accounts. She also holds the position of HBAA Events Committee Vice Chair.
Charlotte has built an impressive network and believes in helping to inspire a new hospitality generation. email.
Group Operations Manager Kati provides operational support both on a practical level and on a strategic level. She is originally from Eastern Germany but studied for her BA and Masters in Hospitality in the UK. Her career progression followed traditional paths with well-known companies including Hilton, Sofitel and Thistle. More recently Kati worked for a private hotel brand and has an excellent grasp of the challenges and opportunities faced by independent hotels.
She is well versed in both catering and rooms management, has excellent organisational and analytical skills and is very results driven. email.
Systems & Revenue Manager Matt’s career in the industry has spanned 18 years. Matt worked his way up to General Manager level working for various well known companies including Queens Moat House, Corus Hotels, Holiday Inn and Choice Hotels Europe. The subsequent move to Guestline, a leading PMS provider, in the role of account manager allowed Matt to refine his knowledge of systems and rate management. Matt is a customer focused professional with a highly personable approach. His strengths lie in his ability to assess and deliver sustainable system solution for hotels, simplifying the complex world of PMS, booking engines and rate management. email.
Sales & Marketing Executive Diana is a Russian national with bilingual capability and a legal background. Diana is very detailed in her work and focuses on social media analysis, competitor activity, marketing and the evaluation of new projects. She undertakes comprehensive market research studies to support strategic decision making and business planning. Diana also assists the Managing Director with legal issues and all the legislative compliances which are relevant to Hotel operations, a vital component to Hotel Management. email.
Sales & Marketing Executive Angus is originally from South Africa and has a background in Desktop Publishing (Print), video and social media marketing. He has worked in the food and beverage industry, and has developed strong customer relationship management skills. In 2007, Angus worked as a Duty Manager for the Stanwell Hotel (under Inn-telligence management) before returning to Cornwall to start his own wedding and corporate video business. Angus rejoined Inn-telligence in 2017 as Sales and Marketing Executive focusing on Digital Marketing, Social Media and Website Development. He is passionate about his work and demonstrates a real creative flair. email.
Accounts Assistant Angela, a Spanish National, has been living in the UK for the last seven years. With a natural passion for working with numbers, Angela completed the first two levels of her accountancy qualification in her spare time whilst holding down a full down job in retail working in different industries, including a well-known high street chain of restaurants. Before her promotion to Accounts Assistant at Inn-telligence, Angela was a Duty Manager at Hotel Xanadu, where she was able to assist on the accounting side. Angela’s operational knowledge of the hotel industry will be of great value as she now concentrates on progressing on her accounting career in the industry. email.
HR Administrator Kaz provides the administrative support required to keep the office running smoothly and efficiently. She also assists with Human Resources Management. Her background is a combination of hotel, accounting and administration. email.
Office Manager Michelle started her career with Haven Holidays as a Customer Care Manager, which is where she discovered her passion for hospitality. Michelle has a great personality and loads of energy which she directs at ensuring the office runs smoothly and efficiently and that the team have the administrative & logistical support they need.
Prior to joining the Inn-telligence team, Michelle was General Manager at one of the Company’s own brand properties, B+B Weymouth, so she is very familiar with the internal processes required and can provide emergency cover on location if required. email.
Property maintenance Jarek has been with the company for eight years and is skilled and knowledgeable in property maintenance and repair. Jarek takes care of the upkeep of the buildings and assists with capital refurbishment projects.
Web Designer Antony is a successful Web Designer and Programmer with nearly 20 years experience in building web sites for the Corporate and Leisure industries. A company’s website is usually it’s shop window and must therefore not only impress visitors, but it must also provide easy access to all the questions that are likely to be asked. Antony researches his subjects well and has a creative and logical approach, backed by a high level of technical and design skills which allows him to make a website look good whilst simplifying and mapping the content in logical format. Antony prides himself on attention to detail and the ability to process tasks in a timely fashion.
Design Director A very talented Interior Architect whose work has generated positive press. She understands the leisure market and completed several Hotel and Restaurant projects. Her experience has not however, been limited to leisure, other past clients include several high profile companies (e.g. Jaguar cars, Barclays Bank) as well as individuals who seek modern innovative interior design solutions for their homes or businesses. She is an experienced professional who provides intelligent solutions. She is used to dealing with planners and builders. email.