The Inn-telligence Team
Managing Director Penny was the driving force behind the development of the B+B brand concept. She delivers sustainable solutions to address hotel operational issues, and designs and directs implementation processes for hotel development opportunities. She also manages the disciplines required to provide effective Management Contracts Before co-founding inn-telligence, Penny had extensive international executive experience with Raffles and Swissotels, undertaking projects in UK, Continental Europe, Asia, The Americas and Egypt. Penny’s Hotel Experience Summary: click here Penny’s Personal CV: click here
Finance Director Kate has worked in either finance or hotels for 36 years. Starting her working life in banking, she went on to work in hotels before returning to the finance world, where she trained and qualified as a Group Treasurer. Her interest and enthusiasm for hotels remained, and after 18 years of working for multi-national companies she returned to the hotel industry to work in hotel management where her financial acumen was a great asset. Kate joined Inn-telligence Ltd in 2007 and now combines her financial expertise and operational experience in the role of Finance Director email.
Group Director of Sales & Marketing Charlotte Hall worked in Australia for ten years in the media and FMCG sectors before returning to the UK to take her first foray into hospitality – working part-time whilst completing her marketing degree.
Her love of hotels led to a career of over twenty years in hospitality, working a comprehensive range of businesses from small Inns to five star hotels. She has been involved in all aspects of Sales and Marketing Management from strategic planning to opening new hotels.
Before joining Inn-telligence she spent fourteen years with the twice Catey award winning Shire Hotel Group increasing her knowledge as Director of Sales, managing global agency and corporate accounts. She also holds the position of HBAA Events Committee Vice Chair.
Charlotte has built an impressive network and believes in helping to inspire a new hospitality generation. email.
Personal Assistant / HR Manager Personal Assistant to Managing Director & responsible for HR Management for Inn-telligence and the various companies run by Inn-telligence. Karen has over 20 years senior PA experience, working for the Anglo-Dutch company Reed Elsevier in two of their companies, Reed Business Information and Bowker Saur. Karen then moved into education, working for an independent Residential Special School, where she played a major role in setting up and developing comprehensive human resources and recruitment procedures, as well as a new purchase accounts system. email.
Executive Administrator Diana is a Russian national with bilingual capability and a legal background. Diana is very detailed in her work and focuses on social media analysis, competitor activity, marketing and the evaluation of new projects. She undertakes comprehensive market research studies to support strategic decision making and business planning. Diana also assists the Managing Director with legal issues and all the legislative compliances which are relevant to Hotel operations, a vital component to Hotel Management. email.
Group Operations Manager Helen has worked in the hospitality Industry for 10 years and a sound grounding in all aspects of operational management. She has a straight forward and open minded approach which are combined with a particularly strong focus on customer satisfaction. Her past roles have included both rooms management and F+B operations, so she is a good all rounder who can bring structure and clear direction to a team. email.
Group Director of Sales & Marketing Angela joined the Inn-telligence team in 2017 following the successful re-launch of The Raithwaite Estate into the luxury market, post their Administration. Angela has over twelve years of experience in Hotel and Travel Sales Management at a senior level. She has previously worked with high profile brands including British Airways, Hotel Du Vin and Shire Hotels. Running her own hospitality consultancy and food business for a few years gave her a strong operational background and sound business acumen which she uses, alongside her sales and marketing expertise, to provide holistic and sustainable solutions.
Angela specialises in providing wraparound commercial solutions within the hotel and hospitality industry. Working with brand, marketing, sales and people, she creates and implements effective strategies to grow revenue. Angela uses her energy and passion for hospitality to drive optimal results.
Group Operations Manager Calum Weir started his professional life in finance before moving to operational management. As an experienced Financial Controller he was exposed to both private stand-alone hotels and large international groups such as Hyatt, Hilton & Radisson Blu Hotels. This experience is now a key component to his ability to drive optimal profits.
Calum has a very methodical approach and highly refined analytical skills which help him drill down into an operation and quickly identify key drivers. He uses this knowledge to develop improvement strategies which include the training and development of the teams responsible for delivering the results. These skills also provide Calum with the ability to access sales and marketing initiatives in terms of their potential bottom line value to a business.
Whilst Calum keeps a trained eye on the numbers, he is a patient people’s person who is able to build and motivate teams. email
Sales & Marketing Executive Angus is originally from South Africa and has a background in Desktop Publishing (Print), video and social media marketing. He has worked in the food and beverage industry, and has developed strong customer relationship management skills. In 2007, Angus worked as a Duty Manager for the Stanwell Hotel (under Inn-telligence management) before returning to Cornwall to start his own wedding and corporate video business. Angus rejoined Inn-telligence in 2017 as Sales and Marketing Executive focusing on Digital Marketing, Social Media and Website Development. He is passionate about his work and demonstrates a real creative flair. email.
Finance Assistant Nicole has an operational background, having covered roles in both Food & Beverage and Rooms Division before focusing her sights on a career in finance. She is responsible for the preparation of management accounts for several of the businesses managed by Inn-telligence. Nicole is a very focused individual and she works well with the level of detail required for her role.email.
Administrative Assistant Kaz provides the administrative support required to keep the office running smoothly and efficiently. She also assists with Human Resources Management. Her background is a combination of hotel, accounting and administration. email.
Design Director A very talented Interior Architect whose work has generated positive press. She understands the leisure market and completed several Hotel and Restaurant projects. Her experience has not however, been limited to leisure, other past clients include several high profile companies (e.g. Jaguar cars, Barclays Bank) as well as individuals who seek modern innovative interior design solutions for their homes or businesses. She is an experienced professional who provides intelligent solutions. She is used to dealing with planners and builders. email.
Property maintenance Jarek has been with the company for eight years and is skilled and knowledgeable in property maintenance and repair. Jarek takes care of the upkeep of the buildings and assists with capital refurbishment projects.
Web Designer Antony is a successful Web Designer and Programmer with nearly 20 years experience in building web sites for the Corporate and Leisure industries. A company’s website is usually it’s shop window and must therefore not only impress visitors, but it must also provide easy access to all the questions that are likely to be asked. Antony researches his subjects well and has a creative and logical approach, backed by a high level of technical and design skills which allows him to make a website look good whilst simplifying and mapping the content in logical format. Antony prides himself on attention to detail and the ability to process tasks in a timely fashion.
Embrace the challenge
We understand the challenges you face. We can evaluate your business, providing you with expert advice and a fully comprehensive action plan.
Respect the limitations
We know there are always budget, resource, time and sometimes political limitations. We can be creative and help to define all the objectives.
Set the expectations
We specialise in clear and concise communication and that starts with our response to your brief. If we don’t over-promise, we won’t under-deliver!
Deliver positive results
We work in partnership with you and your team on a strategic, tactical and operational level. We make recommendations that are realistic, achievable and effective.