The Inn-telligence Operations Team
Managing Director Penny was the driving force behind the development of the B+B brand concept. She delivers sustainable solutions to address hotel operational issues, and designs and directs implementation processes for hotel development opportunities. She also manages the disciplines required to provide effective Management Contracts Before co-founding inn-telligence, Penny had extensive international executive experience with Raffles and Swissotels, undertaking projects in UK, Continental Europe, Asia, The Americas and Egypt. Penny’s Hotel Experience Summary: click here Penny’s Personal CV: click here
Partner Previously President of Swissôtel Hotels & Resorts with a portfolio of more than 40 hotels, Meinhard brings a depth of experience and knowledge in international hotel operations development and operations.
As President of Swissotels, Meinhard had 7000 colleagues worldwide, with a turnover of approx USD 970 m. One of his primary responsibilities was owner relationships and Brand representation in various communities around the world.
Before his role with Swissôtel Hotels & Resorts, Meinhard was Vice President, Europe, for Scotts Holdings Ltd. a Singapore based public company, where he was responsible for developing and acquiring serviced apartments and all-suite hotels. email.
Operations Director Helen has worked in boutique hospitality management for 10 years, with previous roles at Malmaison, Hotel du Vin and Raithwaite. She is a calm leader who enjoys building stable and energetic teams. People are at the core of every day’s thoughts and actions.
She has a strategic and open-minded approach to business, and thrives on finding creative and innovative solutions.
Food & beverage is an enduring passion; the constant challenge of providing vibrancy alongside consistency. She loves to write, and enjoys a brand that engages with its people in a modern and authentic way.
The Inn-telligence Human Resources Team
HR Director Karen is responsible for all the Human Resources functions and initiatives within Inn-telligence and for the hotels within the portfolio. Before joining Inn-telligence Karen played a major role in setting up and developing comprehensive human resources and recruitment procedures for an independent Residential Special School. This project had to withstand rigorous inspections by the appropriate authorities and required a high level of accuracy and structure. Prior to this Karen worked as a senior PA for the Anglo-Dutch company Reed Elsevier for two of their companies, Reed Business Information and Bowker Saur.
Karen’s current role draws on her key strengths which include organisational skills, attention to detail and a strong sense of what is fair. Whilst part of her role is to make sure that we keep up-to-date with employment legislation and follow correct procedures, Karen is also a people’s person. She believes our employees are our most valuable asset, so not only is she there to support and guide our General Managers with the challenges of HR, it is also important to her that all our employees feel supported and listened to should the need arise. email.
HR Administration Manager Kaz provides the administrative support required to keep the office running smoothly and efficiently. She also assists with Human Resources Management. Her background is a combination of hotel, accounting and administration. email.
The Inn-telligence Sales, Marketing & Branding Team
Ahmed El Makkawy
Commercial Director Ahmed has held several senior commercial roles with global hotel brands such as Hilton Hotels, IHG, Carlson Rezidor and Guoman & Thistle Hotels. He has been responsible for leading teams with the objective of executing holistic and innovative plans in order to deliver expected levels of performance, including revenue management and profit maximization. With an excellent command of several key languages, Ahmed is a strategic thinker which, combined with his international experience, allows him to quickly assess the commercial needs of a business and implement effective sales and marketing solutions. email.
Brand Director Angela joined the Inn-telligence team in 2017 following the successful re-launch of The Raithwaite Estate into the luxury market, post their Administration. Angela has over twelve years of experience in Hotel and Travel Sales Management at a senior level. She has previously worked with high profile brands including British Airways, Hotel Du Vin and Shire Hotels. Running her own hospitality consultancy and food business for a few years gave her a strong operational background and sound business acumen which she uses, alongside her sales and marketing expertise, to provide holistic and sustainable solutions.
Angela specialises in providing wraparound commercial solutions within the hotel and hospitality industry. Working with brand, marketing, sales and people, she creates and implements effective strategies to grow revenue. Angela uses her energy and passion for hospitality to drive optimal results.
Systems & Revenue Manager Matt’s career in the industry has spanned 18 years. Matt worked his way up to General Manager level working for various well known companies including Queens Moat House, Corus Hotels, Holiday Inn and Choice Hotels Europe. The subsequent move to Guestline, a leading PMS provider, in the role of account manager allowed Matt to refine his knowledge of systems and rate management. Matt is a customer focused professional with a highly personable approach. His strengths lie in his ability to assess and deliver sustainable system solution for hotels, simplifying the complex world of PMS, booking engines and rate management. email.
Group Marketing Manager Laura is a talented and creative individual and brings significant structure and creativity to her role as Group Marketing Manager. She graduated with a 2.1 BA Hons Degree in Business & Marketing, joined Raithwaite Estate in 2015, and was promoted to her current role early in 2019.
Laura covers digital marking including social media and has very effectively driven incremental business to the portfolio. She works closely with our Branding Director to ensure appropriate implementation of branding across merchandising, amenities and collateral. Laura is persistent, disciplined and is clearly passionate about her role. email.
Executive Administrator Diana is a Russian national with bilingual capability and a legal background. Diana is very detailed in her work and focuses on social media analysis, competitor activity, marketing and the evaluation of new projects. She undertakes comprehensive research to support initiatives and to add relevant data for strategic decision making and business planning. Diana also assists the Managing Director with legal issues and all the legislative compliances which are relevant to business operations, a vital component to Hotel Management. email.
The Inn-telligence Finance Team
Financial Controller Kumudu, is CIMA qualified and has a Bachelor of Business Administration (Hons) degree specializing in accounting, and an MBA. Originally from Sri Lanka, she is a very focused and dedicated professional. Kumudu has a great sense of humour and is excellent at simplifying and explaining accounting theory to Hotel teams. email.
Finance Assistant Manuela arrived from Spain five years ago with a Bachelor Degree in Business. Since arriving in the UK she has worked exclusively within the hospitality industry. During this time, she expanded her accounting knowledge by studying AAT Level 2 Foundation Certificate in Accounting, for which she received a distinction. Manuela is very enthusiastic and eager to progress her career in the world of finance. She brings with her sound experience in customer service and hotel administration. Prior to her internal promotion to the role of Finance Assistant with Inn-telligence, Manuela was employed as a Team Leader at Hotel Xanadu. email.
The Inn-telligence Property Maintenance & Website Maintenance Team
Web Designer Antony is a successful Web Designer and Programmer with nearly 20 years experience in building web sites for the Corporate and Leisure industries. A company’s website is usually it’s shop window and must therefore not only impress visitors, but it must also provide easy access to all the questions that are likely to be asked. Antony researches his subjects well and has a creative and logical approach, backed by a high level of technical and design skills which allows him to make a website look good whilst simplifying and mapping the content in logical format. Antony prides himself on attention to detail and the ability to process tasks in a timely fashion.
Property maintenance Jarek has been with the company for eight years and is skilled and knowledgeable in property maintenance and repair. Jarek takes care of the upkeep of the buildings and assists with capital refurbishment projects.