Who We Are

We are a well-respected hotel management company with soul, vibrancy and a team of hospitality professionals who absolutely love what we do. We work with some of the very best hotels in the UK and internationally and we want to grow our exciting family even further.

Our clients work with us because of our personal approach, our extensive knowledge of hospitality and our results. It’s important to us to work in an ethical, professional yet fun environment with respect and family values always at our core, something that we actively encourage in the culture of all of our hotels. At head office we are currently a team of 12 in our various departments.

We have big hearts and open arms, as well as an incredible wealth of expertise across all aspects of hotel management.

Penny Brown

Penny Brown

Managing Director

For over 40 years Penny has been at the forefront of hotel management and innovation. She has an impressive International executive background with Raffles and Swissotels, and is a hugely-respected hotel and hospitality expert. Penny has extensive experience in undertaking projects both in the UK and Internationally and works collaboratively with our owners to achieve their individual visions for success. As the founder of Inntelligence in 2007 it is Penny’s dedication to our clients and to our values which makes us the company we are today. Penny manages the day to day running of the company and heads up each department.

Karen McIntyre

Karen McIntyre

HR Director

Karen is our people’s person at Inntelligence and believes that our employees are our most valuable asset. We agree! She supports and guides our hotel owners and general managers through the ever changing landscape of HR – something that, when managed in the right way, is absolutely key to the success of any business.  Karen is passionate about making sure that everyone at Inntelligence, and across all our hotels, feels supported, listened to and part of the family. Karen’s expertise and approachable nature means that our owners can be assured that they are doing the right thing. Karen also looks after our HR and people department.

Helen Blower

Helen Blower

Operations Director

Helen is a calm leader who enjoys building stable and energetic teams. She has worked in boutique hospitality management for over 10 years and has worked with exciting brands like Malmaison, Hotel du Vin and Raithwaite. She has a strategic, open-minded approach to business, and following a spell in The City after graduation, found her true home in hotels. She thrives on finding innovative solutions to a business’s commercial needs. Food and beverage is really Helen’s enduring passion; the constant challenge of providing vibrancy alongside consistency. Helen works with our General Managers daily, as well as looking after forecasting and compliance.

Angela Germain

Angela Germain

Brand Director

Anj has over 15 years of experience in hotel brand, sales and marketing management. She has previously worked with high profile brands including British Airways, Hotel Du Vin and Shire Hotels and now creates innovative and commercially effective brands for our clients. Anj’s energy and passion for hospitality means that she can bring teams along on any brand journey. Having previously owned and operated her own food and hospitality consultancy, she has a sound commercial knowledge and uses this to create sustainable sales and marketing plans which she then delivers with her excellent sales and marketing team.

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